Frequently Asked Questions

1) Who is Universal Utilities, Inc.?

Universal Utilities, Inc. is a third-party billing company that provides meter installation, service, equipment, reading, billing, collections, customer service, and accounting for your property.

2) Can Universal Utilities help me reduce my monthly utility cost?

Yes, you can check our Conservation Tips on our website. You may call our office and speak with a representative.

3) How is my bill determined?

A meter measures water coming into your home through your service line. The amount of water the meter registers between two read dates will be used to calculate your bill. If you have more billing questions, please contact customer service.

4) How are my meters read?

Universal Utilities uses AMR (automated meter reading) technology, which we use to collect the reads. Depending on the needs of the community, our technicians will manually read the meters.

5) How Do I check for a toilet leak?

We recommend the following steps:

  • Clean your toilet. Prepare your toilet for what lies ahead. We don’t want any murky readings.
  • Purchase food coloring or dye tabs found at hardware store specifically for this purpose. (Do not use any other types of dye. Stick with the water-friendly stuff.)
  • Put the dying agent into toilet tank.
  • Wait 15 minutes. Make sure nobody else tries to use the toilet in that time.
  • If the dye is in your toilet, you have a leak. If the dye is not in your toilet, then you can celebrate.
  • The most common problem is a leaky toilet flap.

6) When should I expect my bill?

After your billing cycle is determined, you should expect a bill monthly, bimonthly, or quarterly depending on your billing cycle.

7) What are my payment options?

The following methods of payment are accepted:

  • Online – Through Our Website (Credit Card or Check)
  • Automated Phone System – IVR (Credit Card or Check)
  • Universal Utilities Representative (Credit Card or Check)
  • Mail (Check or Cash)
  • At The Office (Credit Card, Check, Cash)

8) Who do I inform about moving in or out?

Your property management will notify Universal Utilities during these occurrences. Please contact your property management if you are moving into or out of a property.

9) How can I read my own meter?

The meter is located on the water supply line and your meter head will show a dial of what your consumption reads. This could be read in cubic feet or gallons. There are 748 gallons in 100 cubic feet.

10) What if I don’t have a meter installed in my apartment?

If your community doesn’t allow the installation of submeters. Residents can still equitably share in the cost of the utility expense by using RUBS (Ratio Utility Billing Service).

11) I’ve been out of town. Why do I still have to pay a bill?

Generally, just like your rent, phone or cable bill, you may still be responsible to pay your water bill on your normal billing schedule, even if the water is off or disconnected. This is typically known as a ready to serve charge.

12) Why are the sewer charges higher then my water charges?

As environmental regulations have become more and more stringent over the past few decades, the costs of treating wastewater to required levels have risen substantially. The cost of delivering, treating, and processing for reclaimed purposes is not equal to pumping and treating ground water.

13) What is the administration fee?

Unlike many utility companies who charge a large deposit to get your account set up, we charge only a one-time nominal fee to initiate your account set up in our system.

14) Why is my water bill higher than normal?

A majority of high water bills are due to toilet leaks. Other things to check for is outside watering or dripping faucets. It is important to determine the correct problem because wasted water results in high charges for the customer. Please review the water conservation tips.

15) What is refuse?

Refuse is a charge for trash pickup service.

16) How is sewer measured?

Sewer is measured based on water consumption.

17) I have more questions, who do I contact?

Universal Utilities office is open Monday through Thursday, 7:15am-5:15pm. Please call us toll free at 800-788-8287 for all your questions about your water and sewer bill.