5251 Fenton Rd, Flint, MI 48507
810.233.3113 Toll Free: 800.788.8287
customerservice@universalutilities.com

Managers

Managers and Property Owners Resources

Welcome to the resource page for managers and property owners. We hope that you find this page helpful and would like feedback on how we may serve you better. Below you will find information to answer the most common questions we receive. If you need further assistance, please contact us.

 

How do I get an online account for management?

Once your account is established in our system, Universal Utilities will need to create a username and password for your community. Account set up will only take a few moments, so please contact us.

What do I need to do for a new tenant or one that is moving out?

If you have a new tenant or one that is moving out, please fill out the Move In-Move Out form either online or fill out paper form and fax; online Move In-Move Out method is preferred:

Print and Fax the form to 810-233-3233 
Online by logging into your account (see instructions below)

Steps for processing an online Move In:

1) Log In to My Account 
2) Click on Administration (drop down will appear) 
3) Click on Move In Form 
4) Fill out and submit

Steps for processing an online Move Out:

1) Log in to My Account 
2) Click on Administration (drop down will appear) 
3) Click on Residents 
4) Type in Resident Account number, or Name, or Address that is to be moved out 
5) Once you find the resident you are looking for, click on the Move Out button near the top left under ‘Print’ button.
6) Fill out and submit

 

Other information about Move In-Move Out of residents

*When you fill out a move in form, this will start the billing process for the resident 
*When you fill out a move out form, this will stop charges based on the date provided 
*Sending in a form will not initiate a service i.e. shut off water

 

How do I get a total final bill for a resident?

Make this request on your move out form. Be sure to provide final read if possible, then send to our office. When we process the move out we can accommodate the total final balance request.

Attach most recent water and/or sewer bill below