5251 Fenton Rd, Flint, MI 48507
810.233.3113 Toll Free: 800.788.8287
customerservice@universalutilities.com

Current Customers

How to Pay Your Bill

For your convenience, the amount due is clearly indicated on your individual monthly, bi-monthly, or quarterly statement, which will reflect your meter readings, reading dates, consumption, and itemized charges. In order to avoid late charges, your bill must be paid by 5:00pm EST on the due date to honor postmark dates. Please note this due date will vary slightly.

Benefits of our service to residents

The sub-metering of your property allows each tenant the opportunity to be responsible for their water usage in addition to being billed fairly and accurately. Sub-metering can help identify leaks that may have otherwise gone unnoticed. Conservation can keep your costs down and reduce expenses for your property, allowing property owner and tenant to excel in other areas. Most importantly sub-metering, allows for conservation of this very valuable resource.

Methods of Payment

  • Cashier’s Check
  • Check
  • Credit Card 
    (Visa, MasterCard, Discover)
  • Debit Card
  • Electronic Check
  • Money Order
  • Autopay! Call our customer service department today to learn more about this service!

Pay By Mail

Please enclose payment along with bill stub to:
(Please write the amount on the bill stub)

Universal Utilities
P.O.Box 190539
Burton, MI. 48519-0539

Pay By Phone

Dial 1-800-788-8287- Have your account number and 4 digit security code on hand.

For Automated payments 
select => option 1 => option 2

To speak with a representative 
select => option 1 => option 2 => option 3

Pay Online

You will need to create a user name and password if you do not have one. Click on ‘Log In To My Account’ near the top right above to access your account or to register for a new online account CLICK HERE. After you fill out the form in the link, you will be provided with a user name and password.

Important Information

If you have missed submitting a payment by the shutoff notice due date, our system will NOT allow you to pay online or through the automated phone system. If this occurs, please contact our customer service department during our normal business hours (800)-788-8287 => option 1 => option 2 => option 3) for balance and payment options. Please make every effort to send the payment several days prior to the due date. Please note, payments are unavailable from 6PM Wednesday to 7AM Thursday