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Property Owners/Managers

Managers and Property Owners Resources

Welcome to the resource page for managers and property owners. We hope that you find this page helpful and would like feedback on how we may serve you better. Below you will find information to answer the most common questions we receive. If you need further assistance, please contact us.

How do I get an online account for management?

Once your account is established in our system, Universal Utilities will need to create a username and password for your community. Account set up will only take a few moments, so please contact us.

What do I need to do for a new tenant or one that is moving out?

If you have a new tenant or one that is moving out, please fill out the Move In-Move Out form either online or fill out paper form and fax; Online Move In-Move Out method is preferred:

Print and Fax the form to 810-233-3113
Online by logging into your account (see instructions below)

Steps for processing an online Move In:

Steps for processing an online Move Out:

Other information about Move In-Move Out of residents

How do I get a total final bill for a resident?

Make this request on your move out form. Be sure to provide final read if possible, then send to our office. When we process the move out we can accommodate the total final balance request.

For rate review, forward your most recent water and/or sewer bill to:

We’re Here to Help

If you have missed submitting a payment by the shutoff notice due date, our system will NOT allow you to pay online or through the automated phone system. If this occurs, please contact our customer service department during our normal business hours 810-233-3113. Mon-Thurs 7:15 AM – 5 PM EST